Update by user May 02, 2017
I'm impressed with the speed at which the NVREA team resolved my concerns. Just got a call from Jamie Tolson, who addressed the rest of the items on the list.
The information presented thus far seem legit.
So now I can definitely say I'm looking forward to the bus tour later this year. Thanks, Jamie!
Original review posted by user Apr 28, 2017
I attended the 3-day seminar, I was very happy with the team we had. Ryan and Rob provided us with a good bit of useful information, enough to do paper flips on our own.
From the seminar reviews I’ve seen online, I can safely say Ryan and Rob comprise one of your best teams. Because of them, we purchased the elite package. Everything continued smoothly, until after the event. I encountered a total absence of communication from NVREA.
We were told we would receive an email containing the group facebook page. I received nothing. We were told we would receive information regarding their wholesale webinar series. Nothing.
We were also supposed to receive information on the bus tour, for which we paid a hefty amount. Again, nothing. I got a but ticked off at NVREA’s silence. So I called to ask whether the partner is actually entitled to any of the benefits advertised in the course, such as coaching and the facebook page. They said yes.
I then asked why I received absolutely no communication from them. Come to find out, if you sign up with a partner, ALL of the follow up contacts and information is directed ONLY to the main contact on the agreement. A coach did call my partner, who then forwarded the subsequent emails to me. This information about contacts should have been clearly communicated prior to having two people sign the agreement.
It just seems so deceptive otherwise. Carla, the representative to whom I spoke, confirmed my email address and said she would send me all of the initial emails. What did I get? Nothing.
I called back later in the afternoon to change the phone number on file. It seems there will be difficulty locating me in the system without first referencing my partner's phone number. Very inefficient. To date, all communication continue to be directly solely to my partner, the main contact.
I've emailed Nick Vertucci twice over the past few days and haven't received even an acknowledgement. Were I to advise a potential student intending to register for the bus tour with someone unrelated and don’t intend to partner with them in this business, I would say, think twice because you may never hear from NVREA again without some effort. In other words, you are SOL.
Overall, I would give the 3-day seminar 5 stars, but the administrative portion rates a zero. Communication is key and the lack thereof is quite disappointing.
Product or Service Mentioned: Nv Real Estate Academy Customer Care.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I liked: Level of knowledge at seminar.
I didn't like: Customer service.